Troubleshooting

This section provides basic real-time troubleshooting instructions for any questions or issues that may arise during the payment process. Before reporting the problem to BasicEx Payment support, you should refer to this page.

Common Issues

Payment Made but Not Received:

• Incorrect Payment Amount: This issue is likely caused by miner fees charged by the blockchain, resulting in an insufficient payment amount. This situation can be investigated in communication with customer support.
• Incorrect Blockchain or Cryptocurrency: If the customer chose the wrong blockchain or cryptocurrency during payment, it can lead to the payment not being received.
• Incorrect Contract Address: Customers may attempt to create the illusion of a payment by forging transactions with unrelated cryptocurrencies. Please confirm whether the contract address matches.

Is BasicEx Payment Service Down?

If the BasicEx Payment system seems to be completely unresponsive, please report this to customer support.

Contact Customer Support

If you still need assistance from BasicEx Payment, please contact the online customer support on the merchant's official website or submit a question via email to: [email protected]